We are TradeLink, the most intuitive and collaborative B2B SaaS logistics platform (Short Product Demo here). If you're eager to play a significant role in revolutionizing one of the most complex industries, TradeLink is the perfect place to accelerate your professional growth and development. We offer a remote-first culture with a high degree of freedom and trust, allowing you to seamlessly align your professional responsibilities with your personal life and needs.

As our new Senior Customer Expansion Manager (all genders), you will focus on unlocking the full potential of our customer base by strategically expanding contracts across company networks. You'll work to identify and connect with daughter companies, partner firms, and logistics groups. You will collaborate closely with our Customer Success Managers and be instrumental in achieving upsell, cross-sell, and churn reduction goals.

🚀 Want to get to know your interviewers? The Hiring Manager for this role is Sophie, our VP of Growth, and your Talent Acquisition partner is Mirela, our Talent Acquisition Lead & People Experience Manager. 🚀

Tasks

Account Management: Build and nurture long-term relationships with key clients in the logistics industry, focusing on aligning TradeLink’s solutions with our clients' broader organizational structure and business objectives.
Strategy: Develop and execute individual account strategies to fully lift their growth potential.
Consulting: Act as a trusted advisor to clients, understanding their core business priorities and identifying how TradeLink can support their overarching supply chain management strategies beyond the site level.
Expansion: Proactively uncover and capitalize on growth opportunities within the group structure of our clients to drive additional revenue, deepening client relationships and aligning our portfolio with their evolving needs.
Contract Negotiation: Lead contract renewals, pricing adjustments, and the negotiation process to secure beneficial outcomes for both TradeLink and our clients.
Ensure Customer Satisfaction: Continuously monitor client satisfaction and collaborate with Customer Success teams to implement strategies that enhance the customer experience and drive retention.
Network and Relationship Building: Strategically develop relationships and open new account structures, unlocking broader networks within our customers' eco-systems.
Reporting: Provide regular insights and reports to management on client relationships, growth opportunities, challenges, and progress toward strategic goals.
Event Management: Take full ownership of organizing and leading customer events, fostering deeper engagement and collaboration.

Requirements

Relevant Experience: 3+ years of experience in (Key) Account Management or Consulting within the supply chain industry and/or B2B SaaS. Bringing experience from a start-up that scaled up is a big plus.
Upselling Expertise: A proven track record of identifying upsell opportunities, devising strategic approaches, and executing them effectively.
Negotiation Skills: Excellent negotiation abilities with a talent for managing contract renewals and navigating complex pricing discussions.
Customer-Centric Mindset: Always focused on client satisfaction, ensuring that customers feel valued and supported.
Pipeline Management: Demonstrated success in effectively managing your pipeline and consistently achieving or exceeding quarterly targets.
Proactive Team Player: A highly motivated, can-do attitude focused on collaboration and teamwork.
Relationship Management: Exceptional skills in managing stakeholder and customer relationships, fostering trust and long-term partnerships.
Data-Driven Approach: A go-getter mentality combined with a data-driven approach to decision-making and problem-solving.
Trust & Integrity: A reliable and trustworthy team player who leads by example.
Communication Skills: Fluency in both German and English, with excellent written and verbal communication abilities.

Benefits

Play a significant role in building a new type of company, a SaaS-enabled B2B network in the logistics industry backed by strong investors
Lots of flexibility due to our remote-first set-up to align your professional responsibilities with your personal life and needs.
A strong sense of belonging while working remotely from over 20 cities and multiple different countries due to our virtual office - Gather town (and optional offices in Munich & Berlin) and unforgettable company-wide offsites. Check wrap-up videos from our last offsites on our YouTube page
An extremely steep learning curve as we invest in your continuous development through, regular (360-degree) feedback cycles via Leapsome based on company and team competencies, a growth budget, and an experienced management team
A team full of passionate, motivated people who contribute to a supportive and inspirational environment
An inclusive culture and diverse teams as we firmly believe that this makes us stronger and leads to more innovative solutions.
A direct stake in the company's growth and achievements with our VSOP program

If you aren't completely confident that you meet our criteria, we recommend just taking the chance and applying anyway! Curiosity, passion for digital disruption, eagerness to learn, a collaborative spirit, and a growth mindset are most important to us.

‍TradeLink strongly believes in the power of diversity and is highly committed to providing a respectful, safe, and welcoming environment for everyone who works here or with us. In order to eliminate unconscious biases in the recruiting process, you can remove the photo from your application.

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