Jobs in Germany
Join us in redefining trade compliance with AI.
We are traide AI, a groundbreaking deep tech, VC-backed, B2B startup powered by AI (we did AI long before the hype 😉) . At traide AI, we empower our clients to streamline international trade processes, save up to 87% of their time, and significantly reduce errors. Trusted by leading brands like Siemens Healthineers, Würth, and Jack Wolfskin, we’ve achieved 1000% growth over the past 12 months – and we’re just getting started.
To scale our impact even further, we’re looking for a Customer Success Manager who will play a key role in driving our clients’ success and ensuring they extract maximum value from our solutions.
Tasks
- Build and strengthen client relationships: You’ll be the go-to person for our clients, building long-term, trustful partnerships while ensuring successful adoption and usage of our platform.
- Develop strategies: Work proactively to define and implement strategies to scale and optimize our Customer Success team.
- Design and optimize processes: Independently establish and refine workflows that create an outstanding customer success experience.
- Revolutionize trade compliance: Help our clients optimize their trade compliance processes using our AI-powered solutions and contribute to their long-term success.
- Monitor and improve success metrics: Continuously analyze key metrics to improve customer satisfaction and to avoid churn and drive adoption and retention
- Drive growth and retention: Collaborate closely with our sales team to identify growth opportunities and ensure clients maximize the value of our platform.
Requirements
We know there’s no such thing as a “perfect” candidate. But here’s what we believe will set you up for success in this role:
- Experience in strategy consulting, customer success, or change management – ideally in a B2B SaaS or tech environment.
- High level of proactivity and initiative: You thrive on taking ownership and contributing actively in a fast-paced environment.
- Creative problem-solving skills and the ability to independently tackle challenges.
- Motivation to work in a dynamic startup culture and drive innovation in the organization.
- Analyze customer data tExcellent communication skills in both German (C1 or native-level) and English (B2 or better).
Benefits
- A chance to make a real impact in a fast-growing startup where your ideas and input matter.
- Urban Sports Club membership.
- Work alongside an international, diverse team in our vibrant Berlin office at Rosenthaler Platz.
- A steep learning curve with ample opportunities for personal and professional development.
- A trust-based, flexible work culture with remote options and an open, collaborative environment.
We are committed to building an inclusive and diverse workplace where everyone can thrive. Even if your experience doesn’t align perfectly with every qualification listed, we encourage you to apply – we believe in potential and are excited to learn more about you!
