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At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
On the Global Merchant team, our mission is to have best-in class restaurant and store selection for consumers and build products and services for our merchants to grow their businesses profitably on Wolt. In doing so, we partner up closely with the commercial teams in our 28 countries.
Our five global subteams focus on distinct areas of the merchant lifecycle and experience but also our internal efficiency related to reaching our mission:
We are looking for an experienced operator with a strong bias to action who loves using data to solve problems. You'll join the Merchant Operations team, where we're focused on improving processes and tooling to drive efficiency with the ultimate goal to give Merchants on our platform a best-in-class experience.
As part of the team, you will work across 2 main areas:
You will develop and drive initiatives that help improve Merchant's operational metrics. E.g. you work to ensure that Merchants do not reject orders, that they are available to receive orders during their opening hours, and that the orders are prepared according to the appropriate schedule
You will manage your own projects and programs and work closely with product, analytics and country teams. You will identify, pilot and roll-out scalable opportunities to improve operations (e.g. new product features to reduce automatic rejections or improve availability of merchants during busy hours)
Merchant services Teams are in charge of the smaller Merchants at Wolt, ensuring they are unlocking their full potential, while applying scalable approaches, such as mass communication and automation
You develop and drive initiatives that increase the degree our Merchants use Wolt's tools and resources within the Merchant Portal (e.g. setting up campaigns, editing their menu…), by working closely with the B2B marketing- and product teams.
You accelerate the time it takes for our internal teams to resolve incoming requests from Merchants by standardizing the way we resolve issues and automating processes, while ensuring our Merchants rate our service with high satisfaction scores.
In owning the above areas, you will work very cross-functionally with local commercial teams, product teams, B2B marketing teams, analytics, as well as with the full global merchant team.
If you have any further questions about the position before submitting an application, you can turn to:
Laura Ilioaea - Talent Acquisition Partner
[email protected]
Please note that we do not accept applications coming in via email. Please submit your application in English via our career page.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
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We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.