Jobs in Germany
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a result of Wolt's rapid expansion, we need a Partner Operations Associate that helps our restaurant partners to succeed at Wolt in Germany. As a Partner Operations team member, you will support our existing restaurant partners, help them solve problems and answer their queries. You will interact on a day to day basis with our restaurant partners, look after them, and make sure they are set up for success at Wolt!
You're excited about this opportunity because you will be…
- maximizing our restaurant partners' opportunity for success, by solving their operational requests.
- managing dashboards to ensure a structured and quick response to our restaurant partners.
- using data to reactively contact restaurant partners in order to improve their performance
- assisting the Partner Operations team in handling more complex support tickets.
- enhancing the experience for Merchants, offering day-to-day support and improving the speed and efficiency of the resolution of operational requests.
- assisting the restaurant team with other ad-hoc tasks.
Our humble expectations
- Fluency in German and a good level of English.
- Solid experience from a previous support, administration, or account management role.
- Strong communication skills and interpersonal skills, with the ability to manage expectations and deal effectively with many customers on a daily basis.
- Experience from within the restaurant industry is a plus.
- Structured, detailed and service-oriented.
- Self-starter with a passion for food.
What we offer
- Independent work in a dynamic, international team
- A fast-growing tech company with many career opportunities
- Attractive salary package
- Cool office in the heart of Berlin
- Discount on Wolt orders
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Please note that we do not accept applications sent by mail. You should submit your application through our careers website.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
