Our client generates products that make payments easy. Their payments are so easy that they fade into the background and make entirely new kinds of interactions possible. From splitting rent with roommates to paying a friend to say “thank you”, the stories and experiences of their users’ payments are highlighted and shared in their social feed. As a Customer Support Specialist (m/f/d) at our client you will be helping customers with inquiries regarding their accounts.

We’re looking for customer service agents (m/f/d) who don’t require a script to help customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.

Responsibilities

Provide world class customer service. Field support calls, chat, and emails from users about product offerings. Try all avenues to solve a customer's issue, but if you can't, explain the why with an empathetic ear Educate customers on how to use the app to send and receive payments Work to continuously learn about the payments industry in hopes of quickly becoming an expert Proactively look for ways to improve internal processes

Requirements

Team player (m/f/d) - win as a team. Enjoys being on the phone interacting with customers Must be a self-starter and self-learner Someone who enjoys a fast paced yet fun working environment Fluency in Dutch

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