This individual will manage specific finance functions related to the collections of delinquent receivables for a portfolio of accounts in the EMEA region in order to maintain the WHR cash flow. The qualified candidate will be required to converse and communicate in English as a minimum in relation to the portfolio coverage and other languages could be beneficial.

In addition they will work closely with franchisees and Field Operations, as well as internal departments mainly Finance & Legal ensuring that franchisee’s and hotels financial obligations to WHR are met in a satisfactory manner. Areas of responsibility mainly include but are not limited to collection and missing withholding tax receipt calls; resolving past due accounts; negotiating payment arrangements; reviewing financial statements; fielding incoming calls; recommending accounts for next collection steps, account reconciliations including submitting write-offs and payment processing details; reconciling withholding tax receipts and VAT (where applicable) and perform withholding and VAT (where applicable) adjustments and other miscellaneous write-offs.

The individual will also be required to complete the daily identification and application of payments and special projects.

They require an understanding of withholding tax implications. Additionally, this individual is required to identify and resolve financial issues, as well as communicate such issues to Senior Finance management on a timely basis.

Tasks

The individual has a high level of impact on EMEA cash flow.

They are critical to timely processing of payments and write-offs, ensuring accounts reflect accurate amounts due, in turn impacting the collectability of monies.

Failure to accurately and efficiently perform the job responsibilities will have a negative impact on cash collections, outstanding withholding tax & VAT (where applicable), unapplied cash, and levels of customer service as issues with accounts will rise. Incorrectly processing tax adjustments has potential tax implications.

This position has a measurable impact on the company’s financial performance as it has a direct impact on collections (cash flow) and pursuit/resolution of outstanding accounts (reduction of bad debt). The role is responsible for improving the A/R aging, improving DSO, obtaining, and processing withholding tax receipts, and maintaining overall A/R integrity. The individual oversees the collection process and ensures accurate collection measures are being taken to reduce the overall company liability and exposure.

Requirements

Must speak and write English and German
Highly proficient in Microsoft Excel
Other languages an advantage
Motivated, detail-oriented person who is able to work independently in a fast paced environment
Well-developed negotiation skills
Heavy phone usage/volume
Must be persistent with excellent follow up skills
Good problem-solving and decision making skills
Must be results driven and results oriented
Excellent verbal and written communication skills
Good organizational and planning skills
Must work well with others and be able to contribute to a team
Proficient with computers is required
Customer focused with excellent customer service skills
Able to read and understand operational stats
Understand impact of market conditions and hotel industry challenges

Benefits

Competitve package, hybrid working

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