At Yalwa, bringing people together is our mission. We strive to make the digital world a place where people build real-life connections. Working at Yalwa means being part of a friendly, passionate team of people from over twenty-five different countries. With the support of your colleagues, you’ll have the opportunity to challenge yourself, evolve, share your knowledge, hone your skills and work on ambitious projects.

Are you a true IT all-rounder with a passion for hands-on solutions and experience with MacOS? If so, this position is perfect for you! You will play a central role in directly managing our IT systems, maintaining the office IT infrastructure, and resolving all technical issues on-site.

Tasks

Primary contact for all IT-related issues on-site
Responsible for technical support and troubleshooting hardware, software, and network problems
Management and maintenance of all macOS client systems, including centralized administration via SimpleMDM
Oversight of the entire office network infrastructure, including switches, routers, firewalls, VPNs, wireless access points, and cabling
Hands-on administration and maintenance of office IT infrastructure, including printers, phones, conference rooms, and screens
Management of user accounts and permissions across all IT systems
Efficient management of office services such as Jira, Confluence, and Google Workspace
Monitoring and handling of tickets and IT requests
Implementation of IT policies and procedures to ensure security and efficiency in the office IT operations
Planning and execution of IT security projects, including the development and implementation of security strategies
Creation and maintenance of support documentation, knowledge bases, and training materials to optimize IT processes
Ensuring employee satisfaction through professional and friendly service

Requirements

Completed vocational training or studies in an IT-related field
3 years of relevant work experience aligned with the job description
Hands-on experience in working with MacOS
A general patient and service-oriented approach
Strong ability to work independently and with a structured approach
Proficiency in English

Benefits

Pleasant working atmosphere in top modern offices
Hybrid work model
Great team and fun at work
A powerful employer with a success story of 15 years
Further training and qualification opportunities
Health promotion, massages, retirement plan, lunch, MacBook Pro and many more

If you are looking for a company that cultivates talent and provides you with the room to grow and unfold, then Yalwa is just for you! Here you will work autonomously through demanding projects, consistently applying and strengthening your skills. Have we piqued your interest? Then send us your application today!

Helpful information

Job recommendations