EMEA Warranty Manager (M/F/D)

Yanmar Compact Equipment EMEA is a leading player in the design, manufacture and distribution of state-of-the-art compact worksite machinery, with two production sites in Europe: Crailsheim in Germany and Saint-Dizier in France.

Combining Japanese know-how with European manufacture, Yanmar Compact Equipment EMEA delivers a full portfolio of state-of-the-art machines that are specially designed for a wide range of applications, including infrastructure, drainage, landscaping, demolition and civil engineering.

Aufgaben

Your main responsibilities relate to warranty management and managing the warranty management team:

• Ensure warranty management and control,
• Manage the warranty team in terms of warranty assessment, follow-up and monthly KPI reporting to improve customer satisfaction, warranty management and supplier recovery,
• Maintain a clear follow-up and feedback between the Warranty Department, Purchasing and Quality Assurance,
• Inform Management about the financial management of warranty, manage backlog and extended warranty prices,
• Define a clear budget on warranty cost, extended warranty ROI, supplier recovery,
• Collaborate with the Quality Department to ensure all qualified quality issues related to low sales performance risk and customer/dealer issues are taken care of,
• Define KPIs to track and follow warranty department performance, risk analysis and corrective action,
• Collaborate with Field Service Managers, Technical Support Managers, and Sales to define and ensure the Yanmar warranty strategy is in line with customer satisfaction & TCO, ensure correct application of Yanmar rules, terms & conditions,
• Provide strategy and insights regarding ERP & warranty systems and dependencies.

Qualifikation

• Engineer or senior technician with a background in Mechanics, building equipment or agricultural equipment,
• Minimum of 3 years’ experience in warranty management ideally in the automotive products business,
• Strong software knowledge (Office/Oracle/Sage/DMS),
• Good knowledge of spoken and written German and English is required, French a plus.

Benefits

Our Culture & Values:

Our philosophy is simple: To understand the challenges customers face, exceed their expectations and deliver excellence in everything we do. With more than 30 nationalities under one roof, we are a truly international company, where we welcome and appreciate you for who you are and what you can contribute to our Yanmar family. We aim to create an inclusive workplace based on respect and equality. An organization where everyone feels comfortable and where diversity provides opportunities for people rather than setting boundaries. 

We strongly support an open working atmosphere where you will have plenty of room to share ideas, think out of the box, develop your individual potential, and build better team performance. Yanmar people are passionate about the company, our products, and the corporate mission we all contribute to achieving a sustainable future for all. We love to go the extra mile for that. As individuals, but even more so as a team, where we help and empower each other to shine.

Efficiency, reliability, and innovation are the core values that reflect our products but also inspire our people in their work. They are the foundation on which we find new opportunities to improve every day, strive for higher quality and learn from each other. Our objective is to provide first-class solutions with our products and service to overcome our customers’ problems and challenges today and in the future. That’s where our people, their values, and how they live their work make the difference.

Our Benefits:

We benefit from the many talents and multiple skills from people of all backgrounds, allowing us to stand out in what we achieve. Do you want to join us and give your best? We are committed to do the same by giving you our best in return.

At Yanmar you will find a fascinating job in an enthusiastic team with friendly colleagues, modern employment conditions with an attractive benefits package, and plenty of opportunities for personal and professional growth.

Words of collaborators: Careers｜About Us｜Compact Equipment｜YANMAR

Integration Process: Integration Process｜Careers｜About Us｜Compact Equipment｜YANMAR

It’s time to become part of the EMEA Yanmar Compact Equipment Team …

Do you look forward to taking on exciting challenges in an expanding environment within our EMEA Team? Apply quickly and easily with your CV (in English or German) here.